Frequently Asked Questions

How can I contact Syvelle?
You can email us atsyvellebeau@gmail.com and our customer service team will be happy to help you with anything you need.

Do you ship internationally?
Yes, we ship worldwide.

Where are orders shipped from?
All our orders are prepared and shipped from our logistics center in Spain.

Can I modify or cancel my order?
We process orders as quickly as possible. If you need to make changes or cancel your order, please contact us within 12 hours of purchase . After this time, we cannot guarantee modifications. Once you receive your order, you can return it for a full refund.

What payment methods do you accept?
We accept major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When is my order processed?
We process orders Monday through Friday. Processing time is 1 to 3 business days , and shipping takes place the next business day. During peak seasons or holidays, additional delays may occur.

How long does it take for my order to arrive?
Delivery times vary depending on the destination. Shipping typically takes between 3 and 10 business days for European destinations and between 7 and 20 days for international destinations.

What if I don't receive my order?
If you haven't received your order within 30 calendar days of shipment, please contact us and we'll offer a full refund or a new shipment, whichever you prefer.

Will I have to pay additional customs or taxes?
The prices on our website do not include international taxes or duties . If your order is international, it may be subject to customs charges imposed by your country. These costs will be borne by the customer. We are not responsible for delays resulting from customs clearance.

How can I return a product?
Write to us atsyvellebeau@gmail.com with your order number and the reason for the return. We'll guide you through the steps. Returns must be made within 14 calendar days of receiving the order.

What do I do if the product I received is defective or incorrect?
We apologize for any inconvenience. Please contact us atsyvellebeau@gmail.com , including your order number and photos of the product you received. We will resolve your case as soon as possible.

When will I receive my refund?
Refunds will be issued to the original form of payment. If you paid by card, the refund may take 7 to 10 business days to appear in your account, depending on your bank. If you don't see a refund after this time, we recommend contacting your financial institution.